VoIP Integration with Enterprise Software

You might want to build an integration solution for your heterogeneous VoIP system to:

integrate your VoIP software with enterprise applications to streamline your business processes,
update your IP telephony system to support 3rd party communication tools,
integrate your VoIP solution with legacy IP PBX to reduce the costs of VoIP ownership.

IP Contact Center Integration

You can integrate your IP Contact Center solution with enterprise software, such as a CRM system, to:

use intelligent call routing – the incoming calls can be automatically routed according to your business processes,
increase your contact center performance – provide your operators with a quick access to the information about the calling party and the interfaces to process the call.

Learn how IP Contact Center integration can help your enterprise.

IVR/Voice Portal Integration

Having Voice Portal integrated with your enterprise software, you can provide your customers or employees with a voice interface to the business information available for them, for example:

your clients can listen to status/tracking/balance information obtained from your CRM system;
your employee can call to check in/out for time sheet database updates;
your prospects can learn about the nearest dealer/store/branch location.

Integration with 3rd Party Communication Tools

You can also extend your unified communications solution with seamless integration with 3rd party communication software and services, such as:

VoIP networks,
web-conferencing solutions,
mobile networks.

IP Call Recording Software Integration

Integrating your call recording software with CRM and Contact Center solutions will allow you to:

automatically record incoming calls, identified by an agent ID or phone number,
link the recorded calls to customer records in your CRM software.

IP Conferencing System

You can integrate your IP Conferencing system with:

directory services (LDAP / AD) to provide the conferencing software with the up to date list of employees,
a groupware solution to schedule the conference which will then gather all participants automatically.

Voice Mail Integration

You can integrate your Voice Mail solution with existing communication systems - 3rd party PBX, fax-servers, legacy messaging software to save the ownership costs. Another challenge may be the integration of your unified mailbox with specific communication channels to receive SMS, pager messages etc.

IP Phone Applications (XML Services)

Your IP phone can be used as an interface to your enterprise applications to:

provide your employees with a quick access to the most useful information, stored in 3rd party software,
improve your communication experience,
impact your key business initiatives with your IP phone.

Learn more how you can use IP phone applications (XML services) in your enterprise.

Legacy IP PBX integration

If you manage a heterogeneous IP telephony system with IP PBX from different vendors, you may want to integrate your VoIP solution with IP PBX, which are not originally supported. This will allow you to continue using the existing IP PBX and software and save the costs of VoIP ownership.

Case Studies

Probably, you might want to find out the way our Clients achieved their business objectives with our IP-telephony solutions:

Enterprise IP Telephony Network Management System

The solution developed by BCS-IT reduces the cost of unified communications network management by facilitating IP-telephony chores. Integrated with HRM software, it provides an easy to use tool to manage the network configuration, IP-phone database and phone numbers.

Learn how the solution from BCS-IT can improve your IP telephony network management.

VOIP Conferencing Software for Enterprise Telephony Networks

The unique audio/video conferencing software built by BCS-IT allowed the system integrator to satisfy the specific requirements of large enterprises. The solution can be integrated with IP PBX from Cisco, Nortel and other vendors. By outsourcing of software development to BCS-IT, our client saved 35% of his budget.

Read how the system integrator got a new IP telephony solution to satisfy his client needs.

Known Brands We Worked With

АМТ Group

Long-term partnership with one of the leading Russian system integrators resulted in several unique solutions in the fields of unified communications and telecom to suit the needs of large enterprises.

Technical Expertise

With the BCS-IT expertise in enterprise VoIP software development, you can considerably empower your enterprise.

Cisco Unified Communications

Several years of BCS-IT expertise in Cisco Unified Communications technologies allow you to:

build a custom application for Cisco IP-telephony networks;
develop a custom XML-service to be used on Cisco IP phones;
integrate Cisco unified communication solutions with your enterprise software.

Note that your software will be tested on a full spectrum of Cisco IP-phones.

Learn more about BCS-IT expertise in Cisco IP-telephony technologies and products.

Technologies

Cisco: Cisco Unified Communications technologies
Microsoft: TAPI (including interaction with CiscoTSP), Microsoft.NET
Protocols: SIP, RDP, H.323 (H.225, RAS, Q931, H.245, H.323, H.264) MPEG-2, UPnP
Open source: H323Plus library and related products – GNU Gatekeeper, OPenMCU, MyPhone

Get in Touch to Learn How We Can Help You

If you want to get a free detailed quote of your project, prepared by technical specialists, please tell us about requirements for your software:

contact us and have us sign a Non-Disclosure Agreement,
send us the details of your project including as much details as possible,
get a free technical proposal including project estimation in terms of budget and timeframes.