VoIP Software Development Services

With a custom VOIP solution, you can satisfy your specific business needs:

• extend your IP-telephony system with new features addressing the gaps in existing applications functionality,
• create your own VOIP software to sell and earn with it,
• reduce the cost of IP-telephony applications development.

Why Develop Custom VoIP Software?

No matter how you use IP telephony, you can benefit from hiring us to develop a solution, tailored to your needs.

If you are a managed/hosted VoIP provider, you can:

• develop a new solution or optimize an existing one and increase your business effectiveness;
• develop and launch value added services and profit from having a unique selling offer on the market.

If you are a system integrator, you can:

• cut software development costs when you need a custom integration solution;
• customize the solution to clients’ needs and reach beyond clients’ expectations;
• expand your expertise.

If you operate an IP telephony network, you can:

• reduce IP telephony system usage and maintenance costs;
• extend your telephony functionality and benefit fully from unified communications.

If you provide computer telephony solutions, you can:

• cut your development costs;
• implement solutions faster and make more money by serving more customers;
• increase your software quality and increase your rates.

To be more specific, you can benefit from custom designed IP-telephony software in the following ways:

• enhance your employees productivity with custom IP phone applications that deliver interactive content to your IP phones,
• increase the performance of your contact center by integrating it with heterogeneous enterprise software (CRM, HelpDesk, billing systems etc),
• manage your IP PBX, IP phones and phone numbers across the enterprise without involving an experienced engineer with an easy to use software tool,
• streamline your business processes by integrating your IP PBX and VOIP software with enterprise systems,
• get the valid reports on IP-telephony events with custom designed call accounting software integrated with your billing system,
• increase the efficiency of your enterprise communications with custom video/audio conferencing software.

To feel confident in success, you should get a reliable contractor to outsource the design and implementation of IP-telephony solutions:

• call management and call distribution software,
• queue management solutions,
• enterprise address book,
• call reporting applications,
• IP audio/video conferencing software,
• call recording applications,
• IP-telephony network management software,
• emergency alerting and notification applications,
• intercom and broadcasting software,
• tools to integrate your call center with 3rd party software.

Case Studies in VoIP Software Development

Probably, you might want to learn how our Clients achieved their business objectives with our IP-telephony solutions:

Enterprise Call Accounting and IP Telephony Management Software

The solution developed by BCS-IT reduces the cost of unified communications network management by facilitating IP-telephony chores. Integrated with HRM software, it provides an easy to use tool to manage the network configuration, IP-phone database and phone numbers.

Learn how the solution from BCS-IT can facilitate your IP telephony network management

VOIP Audio/Video Conference Software for an Enterprise

The unique audio/video conferencing software built by BCS-IT allowed the system integrator to satisfy the specific requirements of large enterprises. The outsourcing of software development to BCS-IT has allowed the Client to save 35% of its budget.

Read how the system integrator got a new IP telephony solution to satisfy his clients’ needs

Known Brands We Worked With

АМТ Group

Long-term partnership with one of the leading Russian system integrators resulted in several unique solutions in the fields of unified communications and telecom to suit the needs of large enterprises.

Technical Expertise in VoIP Software Development

BCS-IT expertise in IP telephony software development guarantees that you'll get your secure, scalable solution right on time and within budget.

Cisco Unified Communications

Several years of BCS-IT expertise in Cisco Unified Communications technologies allow you to:

• build a custom application for Cisco IP-telephony networks;
• develop a custom XML-service to be used on Cisco IP phones;
• integrate Cisco unified communication solutions with your enterprise software.

Note that your software will be tested on a full spectrum of Cisco IP-phones.

Learn more about BCS-IT expertise in Cisco IP-telephony technologies and products.

Integration with 3rd Party Software

Integrated with 3rd party enterprise solutions (billing, CRM, HR), your IP-telephony software will:

• use the existing enterprise data such as employees database, organizational structure etc;
• provide the IP-telephony network statistics to billing systems, network management systems etc.

Contact Center Integration

With custom IP telephony software, your contact center solution can be integrated with several heterogeneous databases of your clients and partners to provide the up to date information about the incoming call.

IP PBX Integration

The solution will be integrated with your IP PBX to initiate calls automatically and manage them.

Different Vendors Support

When you have a heterogeneous IP telephony network, the software solution will be designed to support PBX and IP-phones from Cisco, Nortel etc and be independent from a software vendor.

Using Open Source

You should reduce considerably the cost of your IP telephony software development by using open-source libraries and products such as:

• audio mixers,
• gatekeepers, 
• soft-phones,
• gateways.

Distributed Solutions

To work across your distributed enterprise with several sites the software architecture will support several installations of software components which interact with each other.

Technologies

• Cisco: Cisco Unified Communications technologies
• Microsoft: TAPI (including interaction with CiscoTSP), Microsoft.NET
• Protocols: SIP, RDP, H.323 (H.225, RAS, Q931, H.245, H.323, H.264) MPEG-2, UPnP
• Open source: H323Plus library and related products – GNU Gatekeeper, OPenMCU, MyPhone

Get in Touch to Learn How We Can Help You

If you want to get a free detailed quote of your project, prepared by technical specialists, please tell us about requirements for your software:

• contact us and have us sign a Non-Disclosure Agreement,
• send us the details of your project including as much details as possible,
• get a free technical proposal including project estimation in terms of budget and timeframes.