"The Connected Enterprise:
Unleash the True Potential of Your Enterprise VoIP"

Enterprise IP telephony and Unified Communications have gone mainstream. Multi-service networks combining enterprise voice, video and data over a single IP-based infrastructure open up boundless possibilities to streamline enterprise communication processes.

Over the past three years, Unified Communications technologies made a real revolution in a corporate communications segment. A year ago, Gartner placed Unified Communications in the Top 10 Strategic Technologies for 2009:

an IP Phone: VIP 153PT
  • Virtualization
  • Business Intelligence
  • Cloud Computing
  • Green IT
  • Unified Communications
  • Social Software and Social Networking
  • Web Oriented Architecture
  • Enterprise Mashups
  • Specialized Systems
  • Servers – Beyond Blades

Hundreds of software vendors over the world suggest new ideas of unified communications applications and implement them in software products.

With this e-book, you’ll learn about the most popular unified communications software that can be deployed in your enterprise IP-telephony network. These solutions are classified and described in one place for you to:

  • read about the business-goals that can be achieved with each VoIP solution,
  • learn about all the exciting ways you can use various VoIP software in your enterprise,
  • how you can integrate VoIP in your enterprise to increase your ROI in VoIP and unified communications,
  • get a list of vendors for each solution to find what you need,
  • about new VoIP solutions to add to your services, if you are an IP telephony integrator or provider.

Whom is this e-book for?

If you plan to migrate to IP-telephony, you’ll learn about unified communications software available on the market and decide which one will be useful for your business. Knowing that, you’ll be able to prepare your migration plan more carefully by choosing solutions and vendors in advance to reduce software incompatibility risks.

If you have already deployed enterprise VoIP, you will learn how to extend the functionality of the existing IP-telephony network. Unified communications solutions, described in this e-book, can dramatically improve your business performance and provide a greater ROI in your IP-telephony network.

If you’re an IP telephony integrator, you might find new enterprise VOIP solutions and services to offer to your customers.

If you’re a managed/hosted IP-telephony provider, you’ll be interested in Unified Communications solutions that you may introduce as value-added services to your clients.

Before describing every Unified Communication solution in detail, let’s give a brief overview on VoIP, IP-telephony and Unified Communications.

Read the entire e-book on one page or

Start reading here: “IP-telephony”, “VoIP”, “Unified Communications” - Sorting out the Definitions

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Download the E-Book

Download the free e-book, "The Connected Enterprise: Unleash the True Potential of Your Enterprise VoIP" (PDF, 825kb) to learn how to empower your employees and make your enterprise more efficient.

The Connected Enterprise: Unleash the True Potential of Your Enterprise VoIP

Contents

  1. Introduction
  2. Definitions
  3. Classification of UC Solutions
  4. IP Contact Center
  5. Voice Portal & IVR
  6. IP Call Recording
  7. Audio/Video Conferencing
  8. Presence Service
  9. Attendant Console
  10. Virtual Queuing
  11. Unified Messaging and Voice Mail
  12. IP Phone Applications
  13. Call Accounting / Call Reporting
  14. VoIP Network Management
  15. Unified Communications Integration
  16. Custom IP Telephony Software
  17. Conclusions
  18. About Alexander Anoshin
  19. About BCS-IT

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