| 16.02.2010 04:51:42 |
Author:  Irina Semenova |
As many businesses want to pay less for their IP telephony network administration and support, our experts prepared the article "4 Proven Ways to Save on Enterprise VoIP Network Maintenance", from which one can learn how to:
• pay less for your IP PBX administration;
• overcome compatibility requirements and cut your expenses for new components to extend/upgrade your VOIP network;
• eliminate costs for your employee working time wasted searching for necessary contacts or lost telephony inventory.
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| 14.02.2010 14:52:07 |
Author: Irina Semenova |
Today IP contact centers became a necessary tool for large, midsized and even small businesses. In the article "6 Surefire Ways to Improve Your Contact Center Efficiency” (PDF), BCS-IT professionals discuss the main approaches to call center efficiency enhancement with different software types: voice portals, IVR applications, skill-based routing software, call-accounting & management applications, attendance consoles etc.
“… appropriate IP telephony software can help you:
• automate processing of up to 80% of incoming calls and release your staff to process more complicated requests;
• smooth out peaks load hours;
• save your effort getting incoming messages from numerous sources;
• save your employee time on daily communications;
• improve call processing at all your sites with a single solution and save money for purchasing separate solutions for each site;
• control your staff daily activities
and enhance your employee productivity and improve your customer loyalty.”
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