| 16.02.2010 05:05:43 |
Author:  Irina Semenova |
Our specialists have shared their knowledge about enterprise IP telephony applications and benefits a business can get with them in the article "12 Smart Ways to Save Time and Effort with Enterprise VoIP Software" that was published in the blog of Tony Bradley – an expert in Unified Communications and Information security.
“Today’s economy requires any business to use all the enterprise resources most effectively. An IP telephony network is not an exception. This four-part series will provide 12 tips to show you how you can:
• Automate client request processing and release your staff to fulfill more complicated tasks with a voice portal
• Save your client time wasted waiting for the answer with an IVR application
• Smooth out call peak hours and increase your sales with queuing software
• Decrease time wasted searching for an appropriate specialist to process a client call with an SBR solution
• Save your time and effort to check messages in numerous sources with unified messaging and voice mail service
• Save your employee time on daily communications with a presence service
• Get a single solution to improve call processing at your local and remote sites
• Get an exact picture of your customer interactions and define the ways to improve them with a call recording application
• Save time and money for communications with audio- videoconference software
• Cut your expenses for equipment by using IP phones instead of PCs with XML services
• Decrease your employee telecom costs with call-accounting software
• Reduce your VoIP network maintenance expenses with IP telephony management solutions.”
Tony has divided this articles into 4 separate parts, see:
Part 1,
Part 2,
Part 3,
Part 4 follows...
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| 29.01.2010 14:05:59 |
Author: Irina Semenova |
We have prepared and published the white-paper "9 Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network" that can be useful for CIOs and CTOs looking for reliable methods of reduction of enterprise expenses for employee paid calls and decrease of costs for IPT network ownership and administration.
Also, one can find there information about a unique solution, developed by BCS-IT for a large manufacturing enterprise, that combines call-accounting and IP telephony network administration features to cover all the ways of telecom costs reduction.
You can read it, for example, at ITBusinessEdge
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